Scope and responsibility
This Privacy Policy applies to the Kyzen Campus School mobile application and the services it connects to. A school normally determines which people may use the app and which school records they can access. Kyzen Campus processes that information to provide the platform to the school.
Access follows the school relationship. Signing in does not by itself grant access. The app checks an active parent–student link or staff role assignment before returning school information.
Information we handle
What is available depends on your school, your role and the features in use.
Account and identityName, email address, phone number, authentication identifiers and the school relationship used to verify access.
Student and school informationLinked student profile, class, timetable, attendance, homework, announcements, fee records, service requests and transport assignment made available by the school.
Communications and filesMessages with authorized school staff and the photos, PDFs or other attachments you choose to send.
PaymentsAmounts due, transaction status, receipts and payment references. Payment credentials are handled by the school’s configured payment provider; Kyzen Campus does not store complete card details.
Device and usage dataApp version, device type, notification token, diagnostic events and local/offline synchronization data needed to operate and secure the app.
Transport informationAuthorized live vehicle location may be displayed for a linked child’s active trip. The Parent app does not publish your device’s location for bus tracking.
How we use information
We use information only where needed to operate, protect and improve the school service, including to:
- Verify that you are authorized to access a linked student
- Deliver attendance, academic, fee, message and transport features
- Send requested or important school notifications
- Process service requests and payment status updates
- Keep the service reliable, secure and auditable
We do not sell personal information or use student records for third-party behavioral advertising.
Retention, storage and security
School records are retained according to the school's instructions, legal duties and operational needs. Account, audit and transaction records may be kept after access ends where necessary for security, financial reconciliation or legal compliance. Device caches can remain until they are refreshed, cleared, or the app is removed.
We use access controls, tenant separation, secure transport, restricted storage and audit measures designed to protect information. No system can guarantee absolute security, so suspected unauthorized access should be reported promptly.
Device permissions
The app may request the following permissions only when a related feature needs them:
- Notifications — for school alerts, reminders, messages and transport updates
- Camera, photo library and documents — only when you choose to attach or upload a file
- Secure device storage — to protect sign-in state and support offline access
You can manage device permissions in iOS or Android settings. Disabling a permission may make the related feature unavailable.
Your choices and rights
Depending on your location, you may have rights to access, correct, export, restrict or delete personal information, or object to certain processing. Because most school records are controlled by the school, start with your school administrator. We will support the school in responding to a valid request.
You can also manage notification and device permissions in system settings, sign out from the app, and request that the school disable your access.
Children's information
Kyzen Campus is a school service and may process student information provided or authorized by a school and, where applicable, a parent or guardian. The apps are not designed to let children create independent public accounts or make their school records public. Access is limited to authorized school roles and verified family relationships.
Changes to this policy
We may update this policy as the apps, providers or legal requirements change. The updated date will appear at the top of this page. If a change materially affects how information is handled, the school or app may provide an additional notice.
Questions or requests
For a request about a student, staff record, account access or correction, contact your school administrator first. For questions about Kyzen Campus's privacy or security practices, use the support contact supplied by your school or within the app services@ib-za.com.